Parcelforce Customer Service Admin

Job

Starting salary of £25,201 (£12.71 per hour) increasing to £27,561 (£13.94 per hour), on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, night shift allowance and excellent benefits (based on a 38 hour full time week).

You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).

Contract Type: Permanent

Working hours:

30

Part time hours per week with opportunity for overtime. Typical attendance is Monday-Friday (08:00-14:00).

At Parcel force Worldwide it's not just what we do, it's how we do it that matters. That's why we're looking for positive, passionate people to join our busy and dynamic customer service team.

A confident communicator and attentive listener, you'll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You'll also work closely with our drivers regarding collection and deliveries. Ultimately, it's all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development.

Uniform is also supplied. For this role, we would also be looking for someone who has a good knowledge of Microsoft Excel spreadsheets and Microsoft Word.

It's essential that you have a full manual driving licence (in your current address) covering up to 3.5 tonnes (Cat

B). In an ideal world you'll have a clean licence but it definitely shouldn't have more than 6 penalty points. And, just so you know, you'll be required to show your licence at your assessment.

Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn't essential. What's more important is that you have a good level of computer literacy and an eagle eye for detail as you'll be inputting information from databases.

A brilliant team player, you always give 100%.

Parcel force Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.

Interested? We can't wait to hear from you.

Trust is important to everything we do in Parcel force. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance.

We want to be transparent about what kind of qualities we are looking for and what a job with Parcel force entails. Trust on the doorstep starts with you.

Please note once our maximum number of applications has been reached, this advert will be closed.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.