Call Centre Operative

Location: Meriden

## Call Centre Operative Ansøglocations:
Meridentime type:
Full time posted on:
Slået op for 5 dage sidenjob requisition :
R09131# #
** Your role**# #
** What you'll be doing
**** What We Need
** Corpay is currently looking to hire a Call Centre Operative on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will provide outbound telephone support to Service Centre users of 1link Service Network who have overdue Service Booking Requests and overdue Vehicle Off Road (VOR) Requests.

The process is designed provide a telephone reminder service that ensures users are aware of any overdue requests and the importance of actioning these requests within the appropriate timescales. You will report into the Operations Support Manager and regularly collaborate with other teams within the division.
** How We Work
** As a Call Centre Operative, Corpay will set you up for success by providing:
* Assigned workspace in the Meriden office
* Company-issued equipment
* Formal, hands-on training
** Role Responsibilities
*** Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
* Making outbound calls to customers and advise them of overdue responses.
* Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
* Being capable of talking users into responding to VOR requests.
* Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
* Recording calls and chase details within the 1link Product Support system.
* Ensuring the set targets for calls made and bookings/VOR’s actioned are adhered to.
* Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
* Liaising with second line support as necessary whilst an escalated fault is being fixed.
* Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
* Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.
** Qualifications & Skills
*** Prior experience within a customer service role with excellent telephone manner.
* A customer focused individual with a confident and outgoing personality.
* A professional and disciplined approach to their individual performance and that of the Network Support team.
* An ability to organise and prioritise work loads using the systems and processes provided.
* An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
* The ability to manage negative reactions to the chase process
* Computer literate, able to work new systems with ease.
** Benefits & Perks
*** 4 X Life insurance
* Pension scheme - 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to Linked In learning
* Ability to earn commission based on targets
* Career Progression#LI-WK1#LI-Onsite#INDPRO# #
** About Corpay
**** About Corpay
** Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity,…