Project Support Officer

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best and do their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city;
Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

Project Support Officer
- Cov Connects Programme
- Fixed term for 12 months

Start Your Career in Change, Improvement and Transformation

Are you curious, organised, eager to learn and passionate about making a difference?

This is an exciting opportunity to join the Cov Connects Programme, supporting a portfolio of transformation projects within Resident Services at Coventry City Council.

We're looking for a Project Support Officer who wants to develop their skills, gain valuable experience and play a key role in delivering projects that improve services, support communities and create better outcomes for residents.

We're more interested in your potential, enthusiasm, skills and willingness to learn than previous experience in a project role. If you're someone who enjoys solving problems, working with people and making things happen, we'd love to hear from you.

What You'll Be Doing

Working alongside experienced transformation professionals, you'll support a variety of projects and improvement initiatives across Resident Services.

Your responsibilities will include:

• Supporting the planning and coordination of project activities
• Helping projects progress efficiently and meet key milestones
• Undertaking research and analysis to support decision-making
• Using information and data to identify insights and opportunities
  
  Assisting with the preparation of project plans, reports and presentations
• Working with colleagues across different teams and services to support delivery
• Contribut…