Customer Operations Lead: Refunds, Claims & Fraud; Hybrid
Listed on 2026-09-17
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Customer Service/HelpDesk
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Insurance
The Perfume Shop is seeking a detail-focused Customer Operations Executive to own and enhance key customer processes such as refunds, claims and chargebacks. You will use data and insight to drive improvements, strengthen controls and ensure accurate handling of customer-related operations.
You will collaborate across teams to improve recovery outcomes, reduce risks and deliver measurable efficiency gains. A hybrid working model is offered, with 3 days in the office and 2 days from elsewhere.
We have an opening for a Customer Operations Lead:
Refunds, Claims & Fraud (Hybrid) in England, United Kingdom within Management & Operations.
We would love to welcome a new Customer Operations Lead:
Refunds, Claims & Fraud (Hybrid) to our team in England, United Kingdom.
For the Customer Operations Lead:
Refunds, Claims & Fraud (Hybrid) position at The Perfume Shop, we are reviewing applications now.
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