Customer Success Agent - Buyer Engagement & Customer Service
Listed on 2026-10-29
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Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management, Customer Service Rep, Client Relationship Management -
Sales
Customer Success Management, CRM Systems & Management, Client Relationship Management
Lisbon / Loures ¦ Hybrid (3 days in the office)
Kick-start your career in an international automotive tech marketplace!
Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.
We're looking for a Customer Success Agent to join our growing team in Lisbon / Loures. In this role, you'll work directly with automotive dealers across Portugal, helping them discover, buy and sell vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.
What You'll Do- Build relationships with automotive dealers and become their trusted point of contact
- Identify and engage potential new customers through outbound calls, referrals, and campaigns
- Guide new customers through the onboarding process and help them get started successfully
- Support customers on their journey to their first purchase and encourage ongoing platform activity
- Understand customer needs and recommend relevant vehicle buying opportunities
- Monitor customer activity and proactively reach out to increase engagement and retention
- Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
- Keep customer information up to date in our CRM system
- Contribute ideas to improve customer satisfaction and marketplace performance
This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.
You’ll be a great fit if you have:- Native-level Portuguese skills and Business-level English (B2/C1)
- 1-3 years of experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
- Confidence communicating by phone (outbound calling) and email
- A proactive and positive attitude with a strong customer focus
- Strong organizational skills and the ability to manage multiple priorities
- Interest in working with data, customer insights, and digital platforms
- The ability to work independently while collaborating within an international team
- Experience with in automotive, e-commerce, or online marketplaces
- Knowledge of CRM systems such as Salesforce
- Experience working in a multicultural environment
- Familiarity with Power BI or reporting tools
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