Team Leader - Platform, Retail and Multifunctional - Talent bank INTERNAL

This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.

Our Stations team at Coventry are looking for enthusiastic individuals to join our Team Leaders - Talent Bank

The Talent Bank will cover Platform, Retail, and Multifunctional acrossa range of contract types, including permanent, Secondment, Fixed Term, Full time and part time

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE
about delivering excellent customer service with INTEGRITY?Do you have an AMBITIOUS
drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?

We’re looking for a COMMITTED
individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve.

With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.

This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.

As a Team Leader you will:

• Ensure Safety and Efficiency:Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
• Deliver Outstanding Customer Service:Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
• Support the Station Manager:Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
• Train Despatch:Assist with the correct and safe method of train despatch, preventing avoidable delays.

We are looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively.

In this role you can bring your
AUTHENTIC
self.

We want you to be you!

Please note Platform and Multifunctional roles are safety critical positions and you will need to pass a safety critical medical and a safety awareness assessment to be considered for these roles

Retail roles are non-safety Critical and only new entrants will require a medical (unless multifunctional)

As well as working with a fantastic team you will also receive:

-

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are…