Customer Service Controller

Customer Service Controller

Location:

Near Burton on Trent Salary: £30,000 per annum

Hours:

40 hours per week

Contract:

Initially temporary, with potential for a longer-term opportunity

Role Overview We are currently recruiting for a Customer Service Controller to join a busy and customer-focused business based near to Burton on Trent. This is an important role within the customer service team, responsible for maintaining strong customer relationships, coordinating vehicle maintenance updates and ensuring customers receive accurate and timely information throughout the process. Working closely with internal departments and external suppliers, you will play a key role in resolving queries, monitoring vehicle progress and ensuring consistently high standards of customer service.

Key Responsibilities Act as a key point of contact for customers, responding to telephone and email enquiries professionally and promptly. Keep customers updated on vehicle maintenance progress, repair timescales and any potential delays. Liaise with suppliers and repairers to obtain accurate vehicle status updates and resolve any outstanding queries. Monitor and manage incoming updates, ensuring information is followed up and recorded accurately.

Build and maintain effective working relationships with customers, suppliers and internal departments. Investigate and resolve customer issues, escalating more complex matters where necessary. Maintain accurate customer and vehicle information on internal systems. Identify potential service improvements and support the delivery of an efficient customer service operation. Candidate Previous experience in a customer service or customer relationship role is essential. Ideally, at least three years' experience within the commercial vehicle, fleet management or vehicle rental industry.

Knowledge and understanding of commercial vehicles would be highly advantageous. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with queries, resolving problems and liaising with customers and suppliers. A proactive approach with excellent attention to detail and a commitment to delivering high standards of customer service. This is an excellent opportunity for someone with relevant industry experience who enjoys building relationships, coordinating information and ensuring customers receive an excellent level of service.