Senior Field Service Engineer

An established UK-based engineering business specialising in machine-tool peripherals and automation solutions is looking to recruit an experienced Service Engineer to support its growing customer base. The company supplies, installs and services advanced equipment used within precision machining and manufacturing environments, helping customers nationwide.

This is a key senior role within the service function, offering a high level of autonomy, technical responsibility and customer interaction.

Service Engineer Responsibilities

Carry out on-site installations, servicing, repairs and upgrades in line with service schedules and customer requirements
Provide first-line remote technical support via phone and email to customers and service engineers
Support service coordination by assisting with case progression and documentation using digital systems
Prepare materials, documentation and technical information ahead of installations
Deliver customer training, both on-site and using digital or VR-based tools where applicable
Attend in-house and external training to maintain technical competence

Skills & Experience

Proven experience as a Field Service Engineer within manufacturing, machine tools, automation or related engineering environments
Strong electrical and mechanical fault-finding skills
Excellent organisational skills with the ability to manage multiple tasks independently
Confident communicator, comfortable supporting customers and colleagues at all levels
Strong IT skills and ability to work with digital service systems
A proactive problem solver with a customer-focused mindset
Full UK driving licence

What's on Offer for a Service Engineer

Competitive base salary, plus overtime
Senior, autonomous field-based role within a respected engineering business
Exposure to advanced machine-tool and automation technology
Ongoing training and development
UK-wide work with a strong, supportive service team
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity