Service Hotline Engineer

Overview:
Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.
Benefits:
Profit share bonus scheme
Company car
25 days holiday plus bank hols
Extra day off for your birthday
Private medical insurance
Life assurance
Long term service awards
Employee assistance programme
Perk Box
Critical illness insurance
Group income protection insurance
Dental insurance
Travel insurance
Good pension scheme
Death in service benefit
Private healthcare
Remit:
Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression
The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service
This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills
Role:
In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools
As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues
Support customers in minimizing machine downtime and restoring production as quickly as possible
Provide technical support across range of company product offerings as required
Co-ordinate Service Engineer attendance when onsite support is required and provide technical support
Plan and co-ordinate preventative maintenance activities for company products
Monitor open cases and provide customers with timely updates on progress and resolution activities
Log, prioritise and manage customer cases through the ERP service management system
Build and maintain strong customer relationships through professional and proactive support
Deliver excellent customer service and contribute to continuous improvement through feedback
Ensure adherence to established processes, standards, compliance requirements and SLAs
Experience Requirements:
Minimum 5 years experience supporting maintaining or troubleshooting industrial injection moulding machinery
Technical qualification in a relevant engineering discipline
Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems
Strong fault finding, analytical and problem solving skills
Excellent communication and customer service skills
Experience using CRM, SAP, ERP or service management systems
Strong technical knowledge of injection moulding machinery and automation systems
Full UK Driving Licence
Ability to manage multiple priorities and perform effectively under pressure
Key Words:
Hotline Service Engineer, Hotliner, Field Service Engineer, Service Engineer, Technical Support Engineer, Maintenance Engineer, Installation Engineer, Injection Moulding, Plastics, IM Machinery, Automation
FOOTER
Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.
For all UK job positions work seekers must be eligible to work and live in the UK
Sierra 57 Consult
Technical Engineering & Manufacturing Recruitment Specialist  Plastics, Packaging & Precision Engineering
Sierra 57 Consult    Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license,  or NI card will be required as part of the registration process. Email copies are acceptable.
Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers.
If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles.
Please just Google Sierra 57 & register with us.