Residence Supervisor

Residence Supervisor, Coventry

Salary
: £28,500 plus 10% KPI related bonus

Contract
:
Permanent, 42.5 hours per week

Working Pattern
:
Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Vita Student's next‑level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

We are looking for someone with experience of supporting colleagues across multi‑functioning teams, providing support and guidance where required. The ideal candidate has played a key role in supervising, mentoring, guiding and coordinating colleagues in a supervisory or team‑leadership role, and has a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas. They should be technologically astute.

• Strong team player with a passion for working with people and customers
• Excellent communication and problem‑solving skills
• High personal standards and attention to detail
• Highly self‑motivated and flexible

• Holidays – Paid pro‑rata based on hours worked. Supervisors receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Perkbox – Access to a Perkbox account to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday.
• Royal London Pension – Vita Group contributes 3% of salary to the pension pot and additional 5% employee contribution.
• Parties & Events – Hosting parties and events each year to celebrate success.
• Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.
• Career Development – Learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – Confidential service offering support and guidance for personal or work‑related issues.

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.