Head of Operations

What you’ll do

You'll need to be based within commutable distance of Northampton or Bridgwater. 'This role will require regular nationwide travel

Toolstation is one of the UK’s fastest-growing retailers for a reason: we keep it simple. As we grow, we need to keep things running smoothly, and that’s where you come in.

This role is the engine room of our retail estate. You’ll manage a multi-million pound budget and lead a multi-disciplinary team that acts as the backbone for our stores—from the Contact Centre to Retail Support and our biggest transformation projects. Your job is to make sure our store teams have exactly what they need, when they need it, so they can keep doing what they do best: helping our customers.

You’ll be our gatekeeper, filtering Head Office noise so our store colleagues can stay focused on the customer. You’ll define the "Gold Standard" for our operations, spot when things aren't working, and jump in to fix them. Whether it’s rolling out new POS systems, driving energy-saving initiatives, or using contact centre data to fix a supply chain issue, you’ll be the strategic lead who makes it happen.

You’ve been working in a large-scale multi-channel retailer (we’re talking £500m+ turnover), so you know that operations aren’t just about processes; they’re about people. Even better if you have had operational responsibility for a contact centre team. You’re comfortable pivoting from a deep-dive technical meeting about systems to a creative session on store design without breaking a sweat.

Systems Thinking & Data-Driven Decision Making:
You see the bigger picture. You don’t just spot a problem; you build a system to solve it. You’re comfortable with P&L and know how to turn data into a story that helps the business win.

Influence & Agility:
You can work collaboratively with Marketing, Finance, and HR. You know how to negotiate, how to gain buy-in, and, most importantly, how to move fast when performance data tells you it’s time to pivot.

Customer Empathy:
You can "talk trade." You understand the pressures of a busy tradesperson on site, and you know exactly how to translate those needs into simple, effective solutions that make our service better.

You’ll find every opportunity to be yourself and to bring your personality and potential to work. You’ll find a business where you can develop a fulfilling career, wherever you want – up the ladder or across the group. You’ll also be rewarded with a competitive salary and benefits commensurate with the role, such as a car allowance, contributory pension, BAYE and SAYE schemes, life assurance, and discounts off Travis Perkins businesses and a range of other affiliate partners.

We’re one of Britain’s fastest-growing multi-channel retailers of tools, accessories, and building supplies and an integral part of Travis Perkins plc. The trade, home improvers, and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.

Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.