Ticketing Systems Operations Executive

Coventry City Football Club is an ambitious, forward-thinking organisation with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey.

At Coventry City, you won’t just be working for a football club, you’ll be part of a movement.

What We Can Offer

At Coventry City Football Club, we know that success on the pitch comes from creating the right culture off it. That’s why we put people first. When you join us, you’ll become part of a supportive and close-knit team where collaboration and camaraderie are at the heart of everything we do.

We offer a mix of office, matchday, and community-based opportunities. Our team enjoys regular lunches together, plenty of free coffee to keep you fuelled, and a friendly, open environment where ideas are listened to and celebrated.

As part of the Sky Blue Army, you’ll also benefit from access to unique experiences that only football can provide, from being part of matchday excitement to contributing to projects that inspire our fans and community. We’re committed to investing in your growth too, offering development opportunities to help you thrive in your role and shape your career with us.

At CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.

The Role

We have an exciting opportunity to join our Ticketing team as a Ticketing Systems Operations Executive.

The successful candidate will play a key role in the planning, administration, and delivery of ticketing operations across all matchdays and events. Working closely with the Head of Ticketing, you will be responsible for maintaining ticketing systems, managing manifests and inventories, ensuring ticketing policies are adhered to, and supporting the efficient delivery of ticket sales and distribution.

This role requires excellent attention to detail, strong organisational skills, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for ensuring ticketing systems are accurately configured, providing detailed reporting, supporting event day operations, and delivering outstanding service to supporters, customers, and event stakeholders.

Coventry City FC is currently enjoying an exciting period of growth and development, making this a fantastic time to join the Club and play an important role in delivering a first-class ticketing experience for our supporters and partners.

• Manage and maintain ticketing systems, ensuring all events, matches, inventories, pricing structures, and manifests are accurately configured and tested prior to sale.
• Review and update stadium manifests, away match allocations, and event configurations to ensure ticket availability is managed effectively.
• Ensure all ticketing activities are delivered in accordance with Club policies, and event requirements.
• Support the Head of Ticketing with the delivery of ticketing operations for all matchdays and events, ensuring systems and processes operate efficiently.
• Manage ticket fulfilment and distribution processes, ensuring tickets are delivered accurately and within agreed timescales.
• Monitor ticket sales performance and provide accurate reporting and analysis to senior management.
• Assist with system testing, troubleshooting, and issue resolution to minimise disruption to ticket sales and event operations.
• Provide…