Finance Administrator

Job Title:

Finance Administrator

Reporting to:
Finance Manager

Functional working relationship:
Debt Recovery Officer

Direct Reports:
None

Salary: £28,000 - £30,000 per annum (depending on skills, experience and qualifications)

Role Purpose

The Finance Administrator provides transactional, administrative and coordination support to CWRT’s finance and debt recovery functions. The role focuses on processing, monitoring and preparing financial information and arrears-related activity to support the work of the Finance Manager and Debt Recovery Officer.

This is a delivery-focused support role operating within clearly defined procedures and delegated authority, with financial decision-making and reporting ownership retained by the Finance Manager and Debt Recovery Officer.

Key Responsibilities

Financial Administration and Transactions.

Process routine, high-volume financial transactions in accordance with established procedures and instructions, including loan drawdowns, repayments, direct debits and ad-hoc payments.

Input and maintain accurate transactional data within CWRT’s finance and loan management systems.

Prepare supporting documentation, schedules and reconciliations for review by the Finance Manager.

Assist with invoicing, statements and standard financial correspondence, escalating non-routine or complex matters.

Financial Reporting Support

Prepare routine financial reports, data extracts and schedules for internal use, funder reporting and audit, for review and sign-off by the Finance Manager.

Maintain finance trackers, logs and spreadsheets to support monitoring of portfolio activity and arrears positions.

Collate and present financial information to enable higher-level analysis by the Finance Manager.

Debt Recovery and Credit Control Support

Monitor missed payments and early-stage arrears in line with defined thresholds and procedures.

Undertake first-stage arrears activity, including contacting borrowers using approved scripts and templates, and recording outcomes accurately.

Maintain complete and up-to-date debt recovery records, correspondence logs and case notes.

Prepare debt recovery reports and case information for review by the Debt Recovery Officer.

Support the administrative preparation of funder or guarantee claims (e.g. BBB claims).

Compliance, Audit and Controls

Ensure all financial and debt recovery activity is undertaken in line with CWRT policies, procedures and regulatory requirements.

Maintain clear audit trails and documentation to support internal and external audits.

Escalate issues, errors or potential risks promptly to the Finance Manager or Debt Recovery Officer.

General Support

Respond to routine finance-related queries from internal colleagues and borrowers, escalating where appropriate.

Support continuous improvement of finance and debt recovery processes through feedback and suggestions.

Undertake other reasonable administrative duties consistent with the role.

Working Relationships

Finance Manager:
Primary line manager; accountable for financial controls, reporting quality, system ownership and approval of all finance outputs.

Debt Recovery Officer:
Provides task-based direction for arrears monitoring and debt recovery administration; retains responsibility for recovery strategy, decisions, and escalation.

Internal teams:
Works with Loans Officers, Operations and Compliance to ensure accurate transactional information and timely administrative support.

Working Pattern and Location

This role may be offered on a full-time (34 hours per week) or part-time basis (minimum 24 hours per week), subject to agreement.

The role is primarily office-based at CWRT’s offices, with limited requirement for external travel.

The post holder will be expected to work during normal office operating hours (typically between 8.00am and 6.00pm), in line with team arrangements and service needs.

Key Deliverables and Performance Indicators (KPIs)

Performance will be assessed against clearly defined delivery-focused KPIs, including:

Accurate and timely processing of routine financial transactions

High-quality, complete supporting documentation for finance reporting and audit

Reliable preparation of routine reports and…