Billing Manager

Coventry | Hybrid Working (2 Days in Office) | Permanent

Most billing roles are about keeping the lights on.

This one is about improving the entire setup.

We’re partnered with a growing software business that has expanded significantly through acquisition and now operates across multiple divisions, customer groups and commercial models.

As you’d expect in a business that has evolved quickly, the billing function has become increasingly complex.

Different contract structures, varied revenue streams, evolving systems and inconsistent processes have created a genuine need for someone who can bring structure, leadership and accountability into the function.

This is not a “press send on invoices” environment.

It’s a role for someone who enjoys untangling complexity, improving workflows, tightening controls and building a billing function that can properly support a scaling business.

The finance leadership team are highly collaborative and fully aware there is opportunity to improve. They’re looking for someone who can come in, challenge constructively, lead people properly and help shape what good looks like moving forward.

You’ll sit in a highly visible position across the business, partnering with finance, operations and commercial teams to improve billing accuracy, reporting visibility and working capital performance.

• Experience leading a billing, revenue or finance operations team within a complex environment
• Strong understanding of customer contracts, billing cycles and invoicing processes
• Comfortable operating in evolving businesses where systems and processes are still being refined
• Confident stakeholder manager who can challenge where needed and improve accountability
• Someone organised, proactive and commercially minded who enjoys improving processes

• Lead and develop a team of billing specialists
• Oversee accurate and timely billing across recurring and non recurring revenue streams
• Review customer contracts and billing schedules to ensure invoicing accuracy
• Partner closely with credit control and wider finance teams to improve cash collection and working capital
• Improve visibility around billing KPIs, reporting and operational performance
• Identify billing gaps, missed revenue opportunities and process weaknesses
• Support ongoing systems transformation and billing improvement projects
• Work across Net Suite, Salesforce and internal billing platforms
• Build stronger information flow between finance, commercial and operational teams
• Handle customer billing escalations professionally and efficiently
• Drive accountability, structure and performance within the team

• Strong background within billing, revenue or finance operations
• Experience operating within complex billing environments
• Strong communication skills with the ability to build relationships across the business
• Good Excel skills including lookups and pivot tables
• Confident managing people, improving processes and driving standards
• Someone who enjoys solving problems rather than avoiding them

• Hybrid working with typically 2 days per week in the office
• Free onsite parking
• Opportunity to join a growing software business going through positive transformation
• Exposure to systems projects, process improvement and operational change
• Collaborative leadership team with genuine appetite for improvement

If you enjoy bringing structure to complexity, improving processes and leading from the front, this is the type of role where your impact will genuinely be seen.