Transactional Finance Manager

Job Purpose Summary

The Transactional Finance Manager is responsible for leading and developing the transactional finance function, ensuring the accurate, timely and efficient delivery of billing, accounts receivable, credit control and accounts payable activities.

The role is accountable for the performance of the transactional teams, ensuring robust financial controls, high service standards and a culture of continuous improvement. Working closely with colleagues across Finance and the wider business, the Transactions Manager will drive process excellence, improve operational efficiency and ensure key financial processes support the organisation's strategic objectives.

As a member of the Finance Leadership Team, the role holder will champion accountability, curiosity, collaboration and continuous improvement whilst maintaining a strong focus on team development and customer service.

• Lead, motivate and develop a team of transactional finance professionals, creating a high-performance culture focused on accountability, service excellence and continuous improvement.
• Establish clear objectives, KPIs and performance expectations for all team members.
• Conduct regular performance reviews, coaching sessions and development discussions.
• Identify training and development requirements and build capability across the team.
• Promote positive behaviours and values consistent with the Finance Leadership Team and wider business culture.
• Ensure appropriate resource planning, workload management and succession planning across the team.
• Foster a culture where issues are proactively identified, challenged and resolved.

• Ensure all contract and ad-hoc billing is completed accurately and on time in accordance with customer agreements and business requirements.
• Monitor billing performance through KPIs, ensuring billing accuracy and service level targets are achieved.
• Drive continuous improvement of billing processes to reduce errors, rework and customer queries.
• Work collaboratively with operational and commercial teams to improve billing processes and data quality.
• Ensure revenue-related controls and reconciliations are completed accurately and in a timely manner.

• Maintain effective credit control processes that maximise cash collection and minimise overdue debt.
• Drive reductions in debtor days and overdue balances through proactive management and performance monitoring.
• Work closely with the Key Account Managers driving clarity and actions in relation to debt recovery.
• Ensure customer queries and disputes are resolved promptly and effectively.
• Monitor high-risk accounts and recommend appropriate actions to protect the business from credit risk.
• Minimise bad debt exposure through robust collection strategies and early intervention.

• Ensure supplier invoices are processed accurately and efficiently.
• Ensure suppliers are paid in accordance with agreed terms and payment schedules.
• Drive reductions in supplier queries through improved processes, controls and communication.
• Develop effective working relationships with key suppliers and internal stakeholders.
• Review supplier payment processes and identify opportunities to improve efficiency and control.
• Ensure appropriate controls are in place over payment runs and supplier account management.

• Maintain a strong financial control environment across all transactional finance activities.
• Ensure compliance with company policies, delegated authorities and internal control requirements.
• Review and approve supplier payments, customer refunds and other authorised transactions within delegated limits.
• Ensure key reconciliations, reviews and controls are completed accurately and on schedule.
• Support internal and external audit requirements and ensure actions are completed promptly.
• Identify and mitigate operational, financial and compliance risks within the function.

• Lead initiatives to simplify, standardise and improve transactional finance processes.
• Actively challenge existing ways of working and identify opportunities to improve efficiency, controls and customer outcomes.
• Use data and KPI reporting to identify trends, root causes and improvement opportunities.
• Work collaboratively with operational, commercial, IT and finance colleagues to deliver process improvements.
• Support system enhancements, automation initiatives and finance transformation activities.
• Lead or participate in projects that improve productivity, service levels and financial performance.

• Develop and maintain meaningful KPI reporting across billing, accounts receivable, credit control and purchase ledger activities.
• Monitor team performance against operational, financial and service targets.
• Provide regular reporting and analysis to the Head of Finance, Finance…