Investigator, Finance & Banking, Financial Compliance

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Investigator Are you able to get to the heart of the matter?

Contract:

permanent

Working hours:

Full time (35 hours pw) and Part time (28 hours pw)
Reporting to:
Ombudsman Manager

About us At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right or if we think the business hasn’t done anything wrong, we explain why.

You're accountable for....You’ll be someone who thrives in an environment where no two days are the same. Working in a targeted environment as part of a small team supported by an Ombudsman Manager, you’ll be accountable for investigating things thoroughly and getting to the heart of our customers’ complaints.

You’ll be naturally curious and have an interest in financial services products

Solution focused in your approach, using initiative to make decisions for customers and business that are fair and reasonable

Able to show empathy through the way you communicate – listening carefully to both sides, asking the right questions, and using sound judgement

You’ll build trust with customers and businesses alike, using effective communications skills to deliver your findings

Confident to explain what you think and why through a clear and structured written response

As an Investigator new to the role, you’ll spend up to six months in our academy developing your critical thinking and reasoning skills.

Your experience includes

Experience of effective decision making with accountability for decisions made.

Demonstrate the ability to evaluate evidence using sound judgement and empathy

Have worked in a targeted environment and demonstrate the ability to work under pressure.

Excellent customer service skills and confident with both written and verbal communication.

Able to work autonomously and take ownership for your own workload.

Knowledge of financial products or experience in decision making or analytical roles (for example, legal / paralegal/casework/claims)
Investigator, Pensions – Coventry Make a positive difference to financial services

Contract:

Permanent

Working hours:

full time (35 hours pw) and part time (28 hours pw)
Salary: £32,577 pa (full time), £26,061.60 pa (part time)
Reporting to:
Ombudsman Manager

Start date:

11th January 2027

Our current hybrid policy requires four days per fortnight in the Coventry office.

Join the ‘Becoming an Investigator’ recruitment network and be one of the first to hear about upcoming opportunities in your area: here

As part of your induction, you’ll need to spend your first week in our London office. We will cover your expenses for your time in London.

About us The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

The complaints we deal with vary. In this role, you’ll focus on pensions, where complaints can involve detailed financial information, complex calculations and decisions with a significant impact on a customer’s future.

If we believe a customer hasn’t been treated fairly, we’ll ask the business to put things right. If we think the business isn’t at fault, we’ll explain why. The decisions we make have a huge impact: they can be life-changing for individuals, and they provide insights which are useful for financial businesses.

By joining us as an Investigator, you’ll get to the…