Advice Quality Specialist - FTC

Job Title: Advice Quality Specialist

Working Pattern: 35 hours per week, Monday-Friday

Base

Location:

Flexible
- Hybrid Working (3 days office, 2 days from home)

Position: Full-Time
- Fixed Term Contract (9 months)

Reporting to the Advice Quality Manager, you’ll play a key role in supporting high standards of financial planning advice and ensuring good client outcomes. Through independent quality assurance, you’ll provide valuable insight into advice quality and contribute to continuous improvement and “right first time” outcomes. Your success will be measured by the quality and timeliness of your QA activity, your contribution to reducing recurring file quality errors, and your ability to identify and escape emerging trends and risks.

Advice Quality & Suitability Reviews – You’ll review suitability reports and associated client files against FCA requirements and internal standards, assessing the quality and suitability of advice and highlighting opportunities for improvement to support consistently high-quality client outcomes.

Outcome Testing– you’ll conduct outcome testing to ensure advice delivers good client outcomes in line with Consumer Duty requirements. You’ll assess whether recommendations are suitable,clear,and aligned with the clients’ needs

Theme & Trend Analysis – you’ll identify the recurring themes and trends in file gaps, advice quality,and errors, escalating issues to the Advice Quality Manager.

You’ll support the development of insights to improve advice standards

Quality Assurance & Remediation– you’llprovide constructive feedback to advisers and supervisors, monitor the completion of remedial actions, and support initiatives to reduce repeat errors and improve overall advice quality

Management Information & Reporting - you’llmaintainaccuraterecords of QA activity and file review outcomes. You’ll contribute to management information (MI) and reporting on advice quality trends and risks. You’llsupport the production of oversight reports for governance forums

Stakeholder Engagement - You’ll work closely with the T&C, Risk & Compliance, and Advice teams to drive continuous improvement, provide feedback that supports adviser development, and contribute to initiatives that promote excellent outcomes

• Level 4 Diploma in Regulated Financial Planning

• Strong understanding of suitability, advice standards,and FCA requirements

• Experience reviewing financial planning files and suitability reports
• Excellent attention to detail with a proactive, outcome-focused approach
• Strong analytical thinking skills with the ability to provide constructive challenge
• Collaborate effectively with colleagues and stakeholders to achieve positive outcomes
• Adaptability and Resilience

• Experience with in Advice Quality, T&C or Compliance functions
• Chartered Status
• Knowledge of Consumer Duty and outcome testing frameworks

• A competitive salary
• 25 days holiday per year, increasing to 28 days with continuous length of service (plus bank holidays)
• Flexible working opportunities
• A strong employee benefits package, including but certainly not limited to private medical insurance, group income protection, EAP, days off for volunteering, and free healthy breakfast options in the office

Ascot Lloyd is one of the UK's leading independent financial planning and wealth management firms, providing expert advice on pensions, investments, retirement planning, tax and estate planning to help clients achieve their long-term financial goals. With over 39,000 clients and 200 financial advisors, we provide clear, jargon free, financial advice that…