Revenues Officer

Job Description

This is a remote position.

• The Revenue Officer is a crucial role within the local authority, tasked with overseeing the administration, collection, and recovery of Council revenues. This position ensures adherence to relevant legislation, local authority policies, and statutory requirements. The Revenue Officer is responsible for delivering exceptional customer service, managing recovery processes, and investigating liability issues, all while contributing to the effective management of the Council's financial assets.
  
  This role is vital in maximising income collection, supporting vulnerable residents, and ensuring the fair and consistent application of revenue policies and procedures.

• Deliver front-line customer service by addressing routine and complex inquiries professionally and promptly.
• Handle customer correspondence and determine suitable follow-up actions in line with established procedures.
• Maintain and monitor revenue records and liability information, ensuring data accuracy and compliance with operational standards.
• Administer the recovery and collection of outstanding debts using appropriate recovery and enforcement procedures.
• Collaborate with collection agents and external organizations on debt recovery matters.
• Identify vulnerable customers and ensure appropriate support measures are considered before pursuing recovery actions.

• Recent experience working within a Local Authority Revenues Service with strong knowledge of Business Rates.
• Proficiency in using one or more of the following systems: MRI (formerly Capita/Academy) or Northgate (NEC/Enterprise document management system).
• Experience in a local authority revenues, debt recovery, taxation, benefits, or related financial environment.
• Good standard of general education, including strong written and spoken English skills.

• Working hours are 37 hours per week, Monday to Friday, 9:00 am - 5:00 pm.
• The position offers a pay rate of £44.05 - £48.26 per hour on an umbrella basis.
• The role is fully remote/homeworking.
• A basic DBS check is required.
• The role follows a bi-weekly payment schedule.
• The Final date to receive applications is 16th October 2026;

The role plays a key part in maximising income collection, supporting vulnerable residents, and ensuring fair and consistent application of revenue policies and procedures.