Spa Therapist; Zero

CV Life are looking a Spa Therapist to join our team at the multi award-winning Mana Spa. Located at The Wave Destination Venue in the centre of Coventry.

Role and Responsibilities:

• Professional delivery of customer experience for client consultations and treatments undertaken to a very high standard.
• Ensuring all spa and beauty bookings are made in the most effective and productive way to maximise treatment opportunities.
• Following correct procedures and use of products.
• Maintaining excellent product knowledge of spa services and products.
• The Spa Therapist is responsible for creating an environment that is of pure peace and relaxation for all Spa guests.

Candidate has:

• NVQ Level 3 Beauty Therapy, or equivalent.
• Working knowledge and experience within a spa therapist position.
• Product knowledge of industry related services.
• Excellent personal presentation and interpersonal skills.

To become our Spa Therapist,you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. You will deliver treatments and consultations continually to a high standard and will be a strong team player.

Working pattern can vary depending on availability. As this role focuses on sessions within

Flexibility is required nature of the work can mean early starts and work across evenings and weekends.

CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Reporting to:
Spa Manager

Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.

Conduct treatments within the Mana Spa ensuring excellent customer service standards at all times and to actively promote the Mana Spa offering.

• Effectively promote Mana Spa and beauty treatments to our guests to meet and when possible exceed targets for therapist utilization, repeat bookings, and treatments performed.
• Up sell treatments and retail to maximise spa sales.
• Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities.
• Going out of the way to ensure all clients journeys are fulfilled to a high standard.
• Lead the way by showing willingness to perform treatments and presenting yourself to both staff and guests in full Mana Spa uniform.
• Carry out spa treatments and services to a high standard as set during training, following correct procedures and correct use of products.
• Actively maintain a good knowledge of all spa services, prices and products, attending spa training sessions and regular refreshment with manuals provided.
• Ensure that all agreed targets as set out by the spa manager are consistently met.
• Ensure that the spa is presented in excellent visual presentation, taking responsibility for all treatment areas.
• Take pride in the organisation and cleanliness of the therapy rooms and leave tidy and restocked for the following therapist to use.
• Ensure all standard operating procedures as detailed in the manual are followed accordingly.
• Follow all Health & Safety procedure and instructions accordingly and ensure a safe spa.
• Actively report to the Spa Manager, any issues relating to the operation and ideas for improvements.
• Ensure client consultation forms are filled out correctly and act accordingly towards any…