Operational Manager – Eating Disorder Services

Operational Manager – Eating Disorder Services

The closing date is 26 February 2026

To be responsible for leading and managing the delivery and development of the Coventry & Warwickshire Community Eating Disorder Service and Day Treatment Service and to work collaboratively with all other community mental health services across the Coventry and Warwickshire Partnership Trust (CWPT).

The post holder will hold the Eating Disorder Community and Day Treatment – portfolio for either adults of working age or older people, and will provide management and leadership to the Team Leads who will drive the collective delivery of evidence-based interventions to the right person, from the right professional at the right time and place.

The Operational Manager will have day‑to‑day responsibility to ensure the community and day treatment services operate in a safe, effective & efficient manner and are part of the whole system of community mental health services. They will support the team manager and teams to deliver evidence-based interventions, foster collaborative working relationships with providers of mental health services at a very local level, and manage the complexities of matrix working, leadership and accountability for delivery of key targets and measurables.

The portfolio of this role is broad and requires the post‑holder to work effectively with other speciality mental health service leads within teams to ensure services are delivered safely and meet contractual requirements. They will manage the post’s operational responsibilities and partner with other services to oversee performance and improvement.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability, and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service, external helpline and more
• Staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

• Deputise for the Head of Service when required.

• Lead complex incident, HR and/or complaint investigations.

• Provide management and leadership for the provision of evidence‑based biopsychosocial practices to people in the eating disorder services, ensuring they have an active role in identifying, planning, and meeting their individual needs.

• Adopt and lead locally the implementation of the no‑wrong‑door philosophy across place‑based services, focusing on assessment and collectively meeting needs, moving away from traditional referral and wait‑way working, and aligning skill and capacity with local demand.

• Work with and across professional and multi‑agency groups within primary and secondary care to identify and implement systems and processes that support collaborative working to deliver a truly integrated care delivery approach.

• Develop and maintain good communication and relationships between CWPT teams and other local providers of mental health services, including primary care, VCSE and the local authority.

• Contribute to the operational delivery of change programmes within the eating disorder services and the wider Mental Health Directorate.

• Develop the use of expert‑by‑experience/peer…