Call Agent - Band 2

Call Agent - Band 2 Full Time & Part Time

Go back Coventry and Warwickshire Partnership Trust

The closing date is 04 March 2026

Adult Mental Healthis looking for an enthusiastic and self-motivated people to join our teams.

We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.

This post requires to cover calls, referrals and administration for the Adult Mental Health Front door and Crisis Resolution & Home Treatment Team.

You will be working with the Adult Mental Health Services - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.

Specifically the role supports the call handling, admin processes and worklists for the Adult Mental Health Front Door.

You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.

For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

• NVQ Level 2 in customer service or equivalent level of experience

• Ability to pay attention to detail
• Good Communication Skills both written and verbal

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience with in call centre environment
• Dealing with inbound / outbound telephone calls

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Coventry and Warwickshire Partnership Trust