Service Manager

Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.

Service Manager

Coventry, Melbourne Gardens – with some travel around the Coventry and Warwickshire Region.

37 hours per week, with flexibility in working extended hours outside of  and weekends to meet the needs of the service, and taking part in ‘on call’ rota covering out of hours.

Permanent

Are you a compassionate, values-driven leader with a genuine passion for supporting people experiencing mental health challenges and homelessness?

We are looking for a service manager to co-ordinate and manage the provision of Coventry, Warwickshire and Worcestershire Mind’s supported accommodation provision.

The position holder will oversee the delivery of high quality person-centred, holistic support to clients, enabling them to develop and move on to live their lives independently. They will oversee management of supported accommodation, ensuring properties are compliant with health and safety and legislation. They will plan, co-ordinate and manage day to day service delivery, setting clear standards and targets, monitoring work quality and providing supervision to team leaders and administrator.

The service manager provide leadership that fosters a positive, respectful and inclusive environment, offering guidance, training and performance management to the team leaders and administrator while ensuring the smooth and efficient operation of the accommodation service. The post holder will promote and encourage a culture that works towards empowerment and recovery, whilst also valuing equality and diversity, proactively targeting to achieve levels of independence appropriate for each client.

Coventry, Warwickshire and Worcestershire Mind is looking for a full-time Housing Service Manager to work within our Housing Support Service.

We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 2–8 people. The Housing Support Service matches a person to an appropriate property, and then provides practical and emotional support to enable the person to maintain and sustain their tenancy.

• Oversee management of the housing team.
• Work with Facilities Manager to ensure housing stock is compliant with health and safety and legislation.
• Actively promote the service with potential referrers and commissioners via presentations at team meetings and visiting other services.
• Lead on notices and evictions where necessary. Ensuring all has been done to avoid the eviction and prevent homelessness.
• Support the team in responding to any crisis, following up with debriefs and support as per policy.
• Oversee legal compliance of Houses in Multiple Occupation (HMOs) and Support-Exempt Accommodation (SEA) insuring all HMO properties are licensed per the Housing Act 2004 and relevant regulations, maintaining up-to-date records.
• Prepare regular compliance reports for senior management and regulatory bodies.
• Ensure staff understand and act on safeguarding responsibilities for vulnerable adults. Review safeguarding referrals and share learning.
• Supervise staff regularly (every 6 weeks), providing guidance, support, appraisals and probationary reviews.

• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Proven track record of working in a care/support role (min 2yrs)
• Experience in dealing with individuals with challenging behaviours.
• Able to plan, co-ordinate and work under pressure, whilst remaining professional.
• Excellent communication skills, both verbal and written. Computer literate and experience of monitoring and evaluation.
• Evidence of continued training and personal development.
• A valid UK driving license and business insurance.
• Willingness to contribute to on call rota.

The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:

• Working culture – based on…