Personal Assistant Complex Care

Job Description
Personal Assistant (Complex Care Support)

Employer:

Personal Health Budget (PHB) Employer

Location:

Family home & Community settings

Hours:

Various part time contracts available
Salary: £14 per hour

Contract:

Permanent
Holiday Entitlement: 5.6 weeks per year pro rata inclusive of bank holidays
Pension:
Nest pension scheme

1. Job Overview
We are looking for three motivated and committed Personal Assistants to join a 24 hour care team providing support to 18-year-old woman with complex medical needs. The aim is to enable her to live as independently and confidently as possible. The individual is fun, friendly, and warm-natured, though she may initially appear shy with new people. She is strong-minded, highly independent in decision-making, and very clear about her preferences;

the role of the PA is to support her physical needs—not to make choices on her behalf.
She uses a power wheelchair full-time and has her own adapted vehicle. The post holder will therefore be expected to drive her when required.
The overall aim of the role is to support her daily life, personal interests, and health needs, ensuring safety while maximising autonomy, dignity, and quality of life. She will be attending university September 2026 and will require support in this setting.

2. About the Individual
The young woman you will support enjoys:
- Shopping and fashion
- Music
- Coffee shops and social outings
- STEM subjects, with hopes to attend university next year
- Taking her chihuahua for walks

She thrives with a team who:
- Respect her independence
- Support her choices rather than making decisions for her
- Confidently carry out clinical tasks
- Engage with her interests
- Communicate kindly, clearly, and confidently
- Understand that she may be shy initially but becomes very engaging once comfortable

3.

Key Responsibilities

A. Personal Care & Daily Living Support

-Establish a close working relationship on 1-1 basis while maintaining professional boundaries.
- Work flexibly within a 24/7 care package to ensure safe staffing levels.
- Assist with dressing, grooming, and personal hygiene.
- Support safe mobility including hoisting and the use of standing/walking frames
- Assist with meals, hydration, and preparation of snacks or drinks.
- Support engagement in daily routines, hobbies, shopping trips, outings, and coffee shop visits.
- Support with household tasks such as bed making, room tidying and maintaining living space. Ensuring the environment remains comfortable, safe and aligned with personal preferences.
- Encourage independence and empower her to direct her own care.
- Maintain confidentiality and respect privacy at all times.

B. Clinical and Medical Responsibilities

- Attend mandatory training, refresher sessions and supervision meetings.
- Administer medication safely, adhering to a strict time critical medication schedule.
- Use of a gastrojejunostomy (GJ) port for medication and nutrition.
- Assistance with physiotherapy
- Use of clinical equipment.
- Monitor health indicators, document observations and escalate concerns appropriately.
- Maintain accurate records including daily notes and MAR charts and participate in structured handovers
- Aid in transfers, moving and handling
- Respond quickly and calmly to medical emergencies following training and care plans.
- Accompany the individual to clinics, hospital appointments and therapy
- Follow care plans, risk assessments, infection control measures, and safeguarding procedures.

4. About You

A. Essential

- Compassionate, reliable and patient.
- Comfortable working independent whilst being part of a supportive team.
- Willingness to learn clinical skills and follow medical instructions.
- Flexible approach to shifts
- Calm under pressure and able to manage urgent situations.
- Excellent verbal and written communication.

- Understand the importance of maintaining professional boundaries
- Comfortable working within a family home environment and in the community
- Comfortable supporting a young adult socially
- Comfortable with dogs as the family has 2 small breed dogs.

B. Desirable

- Full UK, clean driving licence is highly preferable
- Previous experience in care or healthcare highly preferable

- Exp…