Senior Medical Secretary; Private Services

Position: Senior Medical Secretary (Private Services)
Job Description Senior Medical Secretary (Private Services)

Location:

Birmingham
Contract Type:
Permanent
Salary: £30,000 – £35,000

Start Date:

ASAP
About the Role
Our client is seeking an experienced Senior Medical Secretary to lead and coordinate the administrative function across its growing private healthcare services.
This is an exciting opportunity for a highly organised and proactive individual to manage a team of Patient Pathway Coordinators, ensuring the smooth delivery of patient booking, pathway management, and administrative processes for both self-pay and insured patients. The successful candidate will play a key role in driving service excellence, supporting operational performance, and enhancing the patient experience.

Key Responsibilities

Lead, supervise, and support a team of Patient Pathway Coordinators

Manage administrative workloads and ensure appropriate service cover

Monitor referrals, inboxes, clinic activity, and booking performance

Build and manage clinic rotas across private services

Act as the first point of contact for B2B partners and external agencies

Coordinate patient journeys from referral through to treatment and follow-up

Support patient bookings, payments, investigations, results, and correspondence

Monitor key systems including Semble, IRIS, and Apollo Radiology

Handle patient queries, concerns, and complaints professionally and efficiently

Lead staff induction, training, appraisals, and performance management

Work collaboratively with clinical, operational, IT, finance, and support teams

What We’re Looking For
Essential

Previous experience in a senior medical secretary, healthcare administration, or team leader role

Strong understanding of private healthcare administrative processes

Experience managing patient pathways and clinic bookings

Excellent organisational and workload management skills

Strong communication skills with the ability to engage confidently with patients, clinicians, and external stakeholders

Experience using Microsoft Office applications

Knowledge of healthcare confidentiality and data protection requirements

Ability to work independently and make decisions in a fast-paced environment

Desirable

Experience supervising or line managing administrative teams

Experience using Semble, IRIS, Apollo Radiology, or similar healthcare systems

NVQ Level 3 in Business Administration, Team Leadership, Customer Care, or equivalent

Previous experience within private healthcare services

If you are an experienced Medical Secretary or Healthcare Administrator looking to take the next step into a leadership role, we would welcome a confidential discussion.