Ward Clerk

Are you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients?

• Do you work well in a team?
• Do you have excellent communication skills?
• Are you organised and have PC skills?
• Are you able to demonstrate good interpersonal skills and work in a confidential and sensitive manner?

The Royal Marsden NHS Foundation Trust operates a chemotherapy suite at Kingston Hospital. The unit is a busy day‑care facility providing care and support to patients with a wide variety of cancers. It offers a modern and pleasant environment to ensure comfort and a relaxed setting throughout the patient’s pathway.

• Deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
• Document all telephone conversations with patients in the Electronic Patient Records.
• Provide full administrative and clerical support to the Medical Day Unit team (e.g., faxing, photocopying, shredding, typing letters).
• Plan patient treatment and unit capacity efficiently, considering factors such as staff rota, pharmacy turnaround times, and availability of blood results.
• Book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy.
• Track chemotherapy prescriptions from confirmation to release of treatment, liaising with pharmacy regarding chemotherapy releasing status and keeping patients and nursing staff informed.
• Work closely with the Nurse Co‑ordinator and Pharmacy team to take proactive measures ensuring patients’ chemotherapy is always available in time for their scheduled treatment.

• ELC (European Computer Driving Licence) or equivalent
• NVQ Customer Care

• Experience of working in a healthcare environment.
• Understanding of working with patients who are critically and chronically ill.
• Good interpersonal and organisational skills.
• Self‑motivated with the ability to work as part of a team.
• Patience and understanding of patients’ needs.
• Ability to work under pressure and meet tight deadlines.
• Evidence of commitment to customer care initiatives.
• Awareness of patient confidentiality.
• Experience working with computers and keyboard skills.
• Flexibility to meet service needs.

All patient‑facing staff are expected to receive an annual flu vaccination, provided free of charge by the Trust.

The Royal Marsden values diversity and is committed to the recruitment and retention of under‑represented minority groups. We particularly welcome applications from Black, Asian, and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we aim to create a workplace that enables all staff to reach their full potential.

This position involves access to vulnerable people; therefore, a Disclosure and Barring Service check is required.