Engagement Duty Worker

Overview Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Engagement Duty Worker. With this role you’ll be working as part of the Brief Intervention team, based in Coventry supporting people with their drug and/or alcohol issues using Psychosocial Intervention in both one-to-one and group settings.

Where: Coventry

Hours: Full Time, 37.5h per week

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Key Responsibilities
:

• Engage with individuals experiencing substance misuse challenges, offering advice, support, and recovery-focused interventions.
• Conduct triage and personalised assessments to identify the best pathways for structured treatment.
• Conduct substance screening and blood born virus testing alongside completing AUDIT and SADQ screening tools.
• Coordinate clinical assessments with the nursing team as needed.
• Liaise with partner agencies to ensure seamless service user engagement.
• Deliver robust harm-reduction advice and brief interventions during the triage and personalised assessment process.
• Contribute to the ongoing development of the referral into treatment pathway
• Monitor and maintain the referrals coming into treatment to ensure our clients are able to access appropriate treatment in a timely manner.
• Proactively manage any safeguarding concerns that arise during the triage process. Including the completion of ongoing referrals.

We’re seeking a proactive and compassionate individual with:

• A solid understanding of substance misuse and experience in a similar field.
• Excellent communication skills, both verbal and written, with strong IT proficiency.
• The ability to work independently, manage time effectively, and prioritise competing demands.
• A flexible approach, with the capacity to occasionally work late evenings and weekends.
• A willingness to conduct home visits where needed, making a valid driver’s license an advantage.
• Knowledge of mental health interventions and best practices.
• A team-oriented mindset, with the ability to collaborate with diverse professionals and stakeholders.
• A commitment to safeguarding and adherence to information governance processes.
• A drive for continuous learning and professional growth, including supporting the development of colleagues.

At Change Grow Live, we believe in taking care of our team so they can focus on what they do best. We offer:

• 25 days holiday (+ bank holidays), increasing with length of service (capped at 30 days).
• A paid wellness hour each week, access to a wellness hub
  , and an Employee Assistance Programme
  .
• A contributory pension scheme
  .
• A range of benefits
  , including discounts on shopping, cinema, holidays, and more.
• A friendly and supportive team environment
  .
• Training and development opportunities to help you progress in your career.
• A refer-a-friend scheme with generous vouchers for successful referrals.

Please note:
This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

CGL points 20 to 23 (£26,296.03 - £28,557.79)

N/A - Outside London Weighting Area

20/9/2026

Craig Henderson | craig.henderson.ukThis post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.