Assistant Technical Officer,Dispensary Job Coventry area,England UK,Healthcare

Assistant Technical Officer, Dispensary Support NHS AfC:
Band 4

Main area Pharmacy Grade NHS AfC:
Band 4 Contract Permanent:
Lates, weekends and bank holidays Hours Full time - 37.5 hours per week (You will also work some Bank holidays lates and weekends) Job
-AC-B

Site University Hospitals Coventry and Warwickshire Town Coventry Salary £28,392 - £31,157 per annum Salary period Yearly Closing 03/11/2026 23:59

Job overview

To contribute to the delivery and development of a high quality, comprehensive Trustwide pharmacy distribution service that is reliable, efficient and effective in meeting the needs of all wards, theatres and departments.

Please be advised that sponsorship is not eligible for this post.

Main duties of the job

To effectively monitor workload and manage pharmacy technicians and assistants to respond to demands as required.
To contribute to the design, implementation and evaluation of new and improved pharmacy dispensary services.
To support the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To make appropriate escalations to the Duty Technician if workload reaches designated escalation points.
Monitor turnaround times and workload status using in-house tracking system.
To assist the Duty Technician in the investigation of complaints in accordance with the Trust policies and participate in any corrective action required.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed

job description and main responsibilities

To identify training gaps and work alongside the Training and Education and Pharmacy Operations team to ensure that all pharmacy staff within the dispensary are appropriately trained in all aspects of the service.
To support the Education and Training team in ensuring that pharmacy dispensary staff receive a comprehensive local induction and updates in all areas of the service.
To support the investigation of stock discrepancies liaising with the Operations Team, Medicines Management and Ward Stock Supply Co-ordinator and Procurement Team, assisting in any corrective action if necessary.
To assist in all activities associated with product recalls ensuring stock is removed promptly from all wards, theatres and departments if necessary.
Assist in regularly reviewing errors occurring within the department, with the aim of identifying actions to reduce risk and learning.
Participate and encourage others to ensure good housekeeping is maintained, including supporting the dispensary reception team.
Maintain a safe environment at all…