Front Office Shift Leader

Front Office Manager at Ramada Hotel and Suites Coventry

The 166‑bedroom Ramada Hotel and Suites by Wyndham Coventry is just off Exit 7 of the Coventry Ring Road. All bedrooms and suites have stunning views overlooking the historic City Centre and County of Warwickshire. It has a dedicated training and meetings floor and a dedicated executive lounge. Ramada is also home to the award‑winning Queen’s Road Restaurant, offering a mix of traditional favourites and British fusion food, from “breakfast to bedtime.”

We are currently looking for a Reception Shift Leader to join the Front Office team.

Responsibilities:

Your duties will include:

• Supervising guest experiences during arrival, stay and departure, efficiently and professionally following the standard operating procedures.

• Working with the Front of House Manager ensuring all receptionists are trained and motivated to deliver excellent service throughout the operation.

• Completing own learning and development initiatives to complement your job role and increase your expertise, skills and knowledge in your profession.

• Developing a thorough knowledge of all systems relating to the front office department.

• Liaising with other hotel departments to ensure that we meet/exceed guest expectations.

• Ensuring that through the promotion of knowledge, expertise and personality, amazing experiences are created, and a great reception and welcome is delivered for everyone.

Hours of work:
Working 5 days out of 7, covering the operational hours from 7 am to 11 pm on a flexible rota, incorporating early, mid and late‑shifts dependent on business needs, to a 40‑hour week. Occasional night work may be required to cover the night team.

Rewards and benefits:
Complimentary meals and a uniform on duty; discounted world‑wide hotel rooms; 28 days holiday per year (pro‑rata) and incremental additional holidays.

Salary: £26,100 – £27,000 per annum depending on experience.

Qualities for the role:

The key talents are: enthusiastic and positive personality; high standard of personal presentation, confidence and professionalism; demonstrable excellent communication skills; previous experience as a reception supervisor or receptionist in a busy hotel; knowledge of Opera Cloud Property Management system.

If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you.

We are expecting a high response for the vacancy; only shortlisted applicants will be contacted.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.

Employment type:

Full‑time

Seniority level:
Entry level

Industry: Hospitality