Associate Sales Operations Manager

PE Global is currently recruiting for a Sales Operations Manager for a contract role with a leading multinational Pharma client based in Basingstoke.

Part time: 25-30 hours per week.

The role is hybrid (2 days per week in the office) and you will be able to choose how you work the hours but one week a month will be needed in the office 4 days due to the inductions.

• Plan, coordinate, and execute all administrative and logistical aspects of New Employee Onboarding to ensure a seamless first experience for each new starter.
• Maintain, update, and organise all onboarding documentation, schedules, checklists, and communications, ensuring version control and compliance.
• Serve as the primary administrator for onboarding operations, including calendar management, invitations, session scheduling, facilitator coordination, room bookings, and technical setup.

• Lead cross-functional onboarding projects, ensuring timelines, deliverables, decision points, and stakeholder responsibilities are clearly defined and met.
• Develop and maintain project plans for onboarding cycles, Hub-wide education initiatives, and new training module development.
• Track progress, identify risks, escalate issues, and implement mitigation plans to keep initiatives moving forward.
• Report status updates regularly to key stakeholders including HR, LSI trainers, Brand teams, and leadership.

• Act as the content owner for all Hub-wide onboarding and training materials, ensuring they are current, high-quality, and compliant with CIQ and FCAP requirements.
• Maintain structured filing systems for content storage, versioning, compliance documentation, and approvals.
• Collect and analyse feedback, developing measurement plans that inform improvements and future content updates.

• Manage field-facing learning plans within Success Factors, ensuring assignments are accurate, up to date, and well communicated.
• Support the technical administration and transition from UMU to Success Factors across multiple TAs.
• Partner with LSI Sales Trainers and Brand Leads to support development of new training modules, providing operational and project management assistance.

• Work with HR, Brand, DOS, DSM coaching capabilities, and LSI peers to align onboarding and continued education across teams.
• Partner with Medical, Legal, and Regulatory to ensure all materials meet compliance and CIQ/FCAP standards.
• Build strong working relationships with external vendors, training partners, and LCCI to support execution of training programs and the creation of workshop materials.

• Collaborate with the Strategic Events Coordinator to build and manage the annual onboarding and training calendar, ensuring efficient planning for facilitators and new starters.
• Coordinate logistics and execution of key annual events such as the January Kick-Off, Summer Meeting Series, and Hub Leadership Summit.

• Build and enhance the operational model for supporting Nordic affiliates, ensuring consistent and scalable onboarding and training practices.
• Provide administrative and project support to ensure alignment with NE Hub standards.

• Serve as a primary point of contact for New Learners, guiding them through onboarding steps, answering questions, and troubleshooting issues across platforms.
• Ensure learners progress through required training levels and receive timely reminders or support.