Senior HR Resolutions Advisor

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Reference:
OCT

Expiry date: 23:59, Thu, 29th Oct 2026

Location:

Coventry

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Orbit Group are delighted to be recruiting for a Senior HR Resolutions Advisor to join the team in this brand new position,
on a 12 month fixed term contract.

In this role, you will provide expert employment relations advice and support to managers and colleagues on a broad range of employee relations matters, from initial contact through to resolution. The Senior HR Resolutions Advisor will lead on complex and high-risk cases, provide coaching, guidance and quality assurance to HR Resolutions Advisors, and support the continuous development of HR processes, policies and service delivery.

The successful candidate will be an employee relations professional with experience of, or exposure to, change programmes. This will be an agile working role, with 1-2 days per week from the office in Coventry (this can fluctuate in line with business need) and occasional travel to other Orbit sites also.

This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of.

• Lead and manage complex, sensitive and high-risk employee relations cases, including disciplinary, grievance, capability, absence management, conduct, performance and workplace conflict matters.
• Act as an escalation point for HR Resolutions Advisors, providing guidance and direction on complex casework and employment-related issues.
• Ensure all employee relations cases are managed consistently, fairly and in line with company policy, employment legislation and best practice.

• Provide day-to-day support, coaching and guidance to HR Resolutions Advisors, helping to build capability and confidence across the team.
• Deliver knowledge sharing sessions, case reviews and updates on employment legislation, policies and emerging people issues.

• Support organisational change initiatives including restructures, TUPE transfers, harmonisation programmes and consultation activities.

• Support the development, review and implementation of HR policies, procedures, templates, workflows, guidance materials and toolkits.
• Ensure advice provided across the team remains consistent, pragmatic and aligned with organisational values and policies.

• Significant experience managing employee relations cases from commencement through to resolution, including complex and high-risk matters.
• Experience supporting organisational change programmes, including restructures and TUPE
• CIPD Level 7 qualified or working towards, or equivalent professional experience.
• Strong knowledge of UK employment legislation and employee relations best practice
• Proven ability to build credibility and influence stakeholders at all levels.
• Ability to balance commercial considerations with legal and policy compliance.
• Previous experience operating within a shared service
• Experience developing policies, procedures and HR guidance materials.
• Experience providing quality assurance or mentoring support within an HR team.
• Experience using HR case management and HRIS systems.

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