ServiceNow Product Manager

Your responsibilities Platform Governance

• Define and maintain governance frameworks for Service Now, including CSDM implementation and RACI matrices.
• Ensure compliance with enterprise architecture and security standards.

• Lead integration initiatives such as SAP GRC Access Control with Service Now under the CCT Programme as well as Cloud Discovery.
• Collaborate with technical teams to deliver scalable and secure platform integrations.

• Act as the primary liaison between product, engineering, and service support teams.
• Facilitate workshops and stand‑ups including the Service Now Leadership Stand‑Up.

• Contribute to AI productivity tooling showcases.
• Represent the Tech Tooling team in quarterly showcases and innovation forums.

• Monitor and improve ITSM & Service Now tooling performance.
• Maintain documentation and reporting for platform enhancements and stakeholder communications.

• Proven experience in product management within enterprise technology environments.
• Strong understanding of Service Now platform capabilities and governance models.
• Experience with integration delivery particularly ITSM tools.
• Excellent stakeholder management and communication skills.
• Familiarity with AI and automation tooling is a plus.