EUC Engineer

On‑site End User Computing Engineer ബ

As an on‑site End User Computing Engineer, you will be responsible for maintaining hardware and resolving technical issues efficiently to minimize downtime while ensuring the security and accuracy of IT assets.

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Provide first‑line support by troubleshooting, diagnosing, and resolving technical issues or escalating them to service desk managers, incident managers, or problem managers as needed.
• Maintain secure configuration and ensure accurate documentation of IT systems.
• Control IT assets in one or more areas, ensuring proper tracking and management.
• Verify the location and state of IT assets to maintain accountability and compliance.
• Show an awareness of process efficiency improvements and common optimization methods.
• Support specific activities aimed at improving development processes.
• Spot and identify obvious deficiencies in workflows, systems, or technical setups.
• Coach and mentor associates, sharing knowledge and respuestas best practices to enhance team capabilities.
• Collaborate with IT teams to improve support processes and enhance the overall user experience.