System Analyst

About The Role

Job Title:

Systems Analyst

Department:
Digital Systems Team

Reports to:

Head of Systems

Location:

Remote

Salary: £30,000 - £35,000 depending on experience.

We’re looking for a Systems Analyst to join our growing Digital Systems Team. This is an exciting opportunity for someone who enjoys working with technology and business processes to make systems work smarter for people.

As a Systems Analyst, you’ll play a key role in managing application configuration and setup, ensuring our systems are tailored to meet business needs. You’ll work closely with vendors, support day‑to‑day queries, and become a subject matter expert on the systems you manage.

• Configure and maintain applications to ensure they are fit for purpose and aligned with business requirements.
• Collaborate with vendors and internal stakeholders to resolve issues and implement improvements.
• Handle BAU (Business‑As‑Usual) queries, providing timely and effective support.
• Develop deep expertise in the systems you manage, including:
  The Access Group products:
  Access Evo, Access Care Planning, Access Care Roster, Access People Planner, Access Care Compliance.
• ATS (Applicant Tracking System).
• Halo ITSM.
• Assist with system implementations, upgrades, testing, and documentation.
• Identify opportunities to streamline processes and enhance system functionality.
• Support Projects and Business integrations.

• Strong analytical and problem‑solving skills.
• Experience with application configuration and system administration.
• Excellent communication skills for working with vendors and internal teams.
• Ability to learn and master new systems quickly.
• Familiarity with care sector systems and processes, or similar environments (desirable but not essential).