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HelpDesk/Support Technical Support

First-Line Service Desk Analyst

Job in Coventry, West Midlands, CV1, England, UK
Listing for: ParentPay Group
Full Time position
Listed on 2026-01-29
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A customer support company located in Coventry is seeking a dedicated 1st Line Service Desk Analyst. In this role, you will act as the first point of contact for customers with software-related issues, utilizing excellent communication skills to provide outstanding service. You will log requests in the Service Now system, escalate complex issues, and maintain customer relationships. The ideal candidate must demonstrate analytical problem-solving abilities and proficiency in conveying technical information clearly.

Experience in mobile device management is a plus.
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