PMO Analyst; Demand & Portfolio Coordinator

• West Midlands
• Contract or Temp

Demand & Portfolio Coordinator

Envisage Recruitment Ltd.

Coventry, UK (Hybrid: 3 days on-site, subject to change)

12 Months (Rolling)

£27.01/hr or £56k Per year.

Envisage is seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritization activities. This role is a critical component of our digital transformation, facilitating the shift toward a truly customer‑centric, digitally‑led business model. You will contribute to shaping and managing the demand pipeline, ensuring all requests are captured, validated, and aligned with strategic roadmaps.

• Demand Management: Assist in the capture, validation, and assessment of digital demand submissions.
• Process Coordination: Ensure requests are processed promptly and directed to the appropriate delivery channels. Maintain detailed traceability of demand items from initial request through to final delivery.
• Meeting Management: Plan and coordinate key governance meetings, ensuring comprehensive stakeholder and content coverage.

• Forum Participation: Contribute actively to governance forums and demand synchronization sessions.
• Data Integrity: Maintain dashboards, datasets, and reporting tools to ensure the accuracy of demand and portfolio data.
• Documentation: Coordinate demand outputs for meetings, tracking delivery milestones and proactively highlighting risks.

• Visibility: Support the transparency and health of the digital portfolio.
• Strategic Alignment: Assist in prioritization discussions to ensure projects align with strategic roadmaps.
• Relationship Management: Build effective partnerships across Centres of Excellence, Regions, Brands, and Digital teams. Act as the reliable bridge between demand requestors and technical delivery teams.

• Efficiency: Refine demand and portfolio processes to drive consistency.
• Innovation: Propose process enhancements and provide ad‑hoc support to the wider team as required.

• Digital Ecosystems:
  Strong understanding of digital landscapes and technical complexity.
• PMO
  
  Experience:
  
  Proven experience supporting portfolio or PMO processes within large, complex organizations.
• Agile Methodology:
  Practical familiarity with Agile delivery practices and ways of working.
• Qualifications:
  
  Professional PMO certification (e.g., PRINCE2®, MSP®, P3O®) is highly desirable.

• Organization:
  Ability to manage multiple high‑priority tasks effectively.
• Communication:
  Skilled at explaining technical concepts to non‑technical stakeholders in simple, accessible ways.
• Analytical
  
  Skills:
  
  Ability to gather and interpret data from multiple sources to support strategic recommendations.
• Problem Solving:
  Strong aptitude for identifying delivery risks and implementing solutions.

• Resilient & Adaptable:
  Thrives in demanding environments and responds constructively to new ideas.
• Customer‑Centric:
  Approachable, dependable, and focused on delivering quality results.
• Collaborative: A dedicated team player who supports both internal colleagues and external stakeholders.
• Proactive:
  Willing to positively challenge the status quo to drive improvement.

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• West Midlands
• Contract or Temp

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