Technical Support Specialist

Job Description:

Overview
Technical Support Specialist – Coventry

Are you an experienced IT professional eager to support cutting-edge technology in a fast-paced, global logistics environment?

This role offers excellent career progression, a collaborative culture, and opportunities to develop your technical skills across diverse IT environments.

In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the site.

Why you'll love this role:

* Competitive salary of £36,000–£37,000 pro rata with a 6-month fixed term contract

* A supportive, inclusive workplace culture that values your growth

* Opportunities for professional development and industry certifications

* Exposure to diverse IT environments including desktop, network, and server support

* Work alongside passionate teams driving innovation in logistics technology

Key responsibilities include:

* Deliver first and second level support for laptops, desktops, printers, barcode scanners, and mobile devices

* Assist System and Network Engineering teams with diagnostics, documentation, and troubleshooting of desktops, WAN, LAN, and servers

* Participate in a global on-call rotation, responding within 10 minutes to ensure minimal downtime

* Support change, incident, and problem management processes, escalating issues to appropriate teams as necessary

* Provide onsite support during new site launches and hardware refresh projects

* Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead

What we’re looking for:

* A computer science qualification or equivalent technical training and certifications

* The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality

* Strong communication skills, able to liaise effectively with IT colleagues, business leaders, and auditors

* Excellent organisational skills with a keen eye for detail and a methodical approach to problem-solving

* Solid understanding of desktop hardware, operating systems, networks, and server environments

* Motivated to take your career to the next level within a forward-thinking company

Aligra has been established since 2007 and partners with some of the UK’s leading logistics companies. We specialise in recruitment across Automotive & Engineering, Driving & Industrial, Hospitality, and Professional & Executive sectors