D365 CE Business Analyst

This role is for a D365 CE Business Analyst on a permanent or fixed‑term basis, hybrid in Warwick (1‑2 days/week). Key skills include Dynamics CRM experience, requirements gathering, UAT support, and strong stakeholder management. Expected duration is over 6 months.

D365 CE Business Analyst Permanent / Fixed Term Hybrid - Warwick (1–2 days per week) Are you an experienced D365 CE Business Analyst ready to drive meaningful digital transformation? We’re looking for someone who can bridge people, processes, and technology as part of a major Dynamics CRM and finance system replacement programme. In this role, you’ll be the key facilitator for process, requirements gathering, future‑state design, and change management.

You’ll collaborate closely with key users, guide them through new ways of working, support UAT, shape documentation and training, and ensure smooth adoption ahead of go‑live. You’ll also act as the link between technical and non‑technical teams to ensure clarity, quality and progress.

• Proven experience as a Business Analyst within a Dynamics CRM / D365 CE migration or digital transformation project.
• Strong communication, negotiation and stakeholder‑management skills.
• A calm, solutions‑focused approach with excellent organisational skills and attention to detail.
• Ability to lead teams through change and drive process improvements.

• Leading requirements workshops and process mapping sessions.
• Defining and refining processes aligned to MS Dynamics CRM functionality.
• Supporting UAT, documentation, and end‑user readiness.
• Managing expectations, maintaining engagement, and ensuring quality delivery.

Hybrid working:
You’ll be required to be on‑site 2 days per week.

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