IT Platform Manager - D365

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The IT Platform Manager, part of the Technology & Data management team, leads the operation and maintenance of existing systems and integrates new platforms into business as usual (BAU). This role ensures smooth system integration, strengthens IT service performance and reliability, and supports business innovation. Key duties include managing service levels, performance reporting and management, solution development, proactive problem resolution and people development.

The IT Platform Manager collaborates with TTD members to ensure effective technology delivery for business benefit (
Microsoft applications, in particular Dynamics 365 (CE) and Power Platform
). This role will see the successful candidate build strong relationships with Business Product Owner(s) and stakeholders at all levels to enhance service offerings and deliver reliable solutions. Responsibilities include driving continuous improvement, maximising efficiency, developing resource plans, and supporting agile project delivery methodologies.

This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant.

• Establish, maintain, and manage relationships with all stakeholders, including but not limited to Business Product Owners, operation SMEs, external technology partners, and operational suppliers.
• Manage a diverse team to support and administer IT managed systems for internal and external customers, ensuring necessary skills are maintained, developing best ways of working in the team and across team and department.
• Proactive engagement with the business stakeholders and Product Owners to identify a continuous improvement programme for the managed systems, improving performance, efficiency, functionality and business utility
• Lead the design, development, and release process for designated platforms, maintaining the product development roadmap and backlog in collaboration with Business Product Owners.
• Responsible for platform security, license optimisation, upgrades, feature releases, capacity management, user access provisions, backups, and disaster recovery requirements.

• Experience working within ITIL environments, ensuring adherence to industry-standard frameworks for managing IT services and aligning IT processes with business needs.
• Demonstrates a strong background in supporting various IT applications and adhering to best practices throughout the software lifecycle, including troubleshooting, upgrade implementation, and resolving incidents efficiently.
• Well-versed in agile methodologies, having contributed to projects that utilise iterative development cycles, continuous improvement approaches, and cross-functional collaboration to deliver high-quality solutions.
• Has a proven track record of successfully leading diverse teams, overseeing vendor relationships, and mentoring staff junior members to foster growth, knowledge sharing, and optimal team performance.
• Proven experience interacting directly with end users for both projects and day to day work activities
• Experience working within Social Housing sector and associated IT applications
• Experience of IT application support and development best working practices
• Knowledge of Microsoft applications, in particular Dynamics 365 (CE) and Power Platform
• Technical familiarity with traditional Housing CRM solutions such as Active
  
  H.

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work…