Technical Delegate​/Flying Doctor

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.

Key activities and responsibilities:

• Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
• Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
• Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
• Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
• Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
• Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
• Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
• Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
• Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
• Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

• Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
• Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
• Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
• Prior exposure to technical documentation, case reporting, and technician coaching/training.
• European field support experience and multi-brand familiarity are a plus.
• Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/Flex Ray, HV systems where applicable).
• Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
• Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
• Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
• Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required.
• Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access.
• Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification.
• Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).
• Strong technical writing: concise incident summaries, repair instructions, and knowledge articles.
• Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office…