IT Manager

IT Manager - £50,000 - Coventry

We are recruiting for an IT Support Manager on behalf of a leading technology company in the manufacturing space in the Coventry area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.

• Lead and mentor a team of IT support engineers, providing guidance and technical expertise.

• Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.

• Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.

• Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.

• Manage user accounts and permissions using Active Directory.

• Perform basic server administration tasks such as file sharing, security management, and user access control.

• Support and maintain Microsoft 365 environments, including troubleshooting and administration.

• Work with virtualization technologies such as VMware and Hyper‑V.

• Implement and oversee backup and disaster recovery solutions.

• Communicate effectively with clients and internal stakeholders, tran...