Chief Technology & Operations Officer; CTOO

Chief Technology & Operations Officer (CTOO) / Technology & Operations Director

Location:

Coventry (Hybrid)
Salary: £80,000-£100,000 DOE

Please note:

Sponsorship is not available for this position.

Join a Growing Technology Business Where You Can Truly Make an Impact

We're partnering with an ambitious and growing technology company looking for a commercially minded, hands-on technology leader to take ownership of both software delivery and IT operations across the business.

This is a rare opportunity to join a smaller organisation where your influence will genuinely shape the future direction of technology, operations, delivery, and customer outcomes. You'll work closely with the executive team, helping drive strategic decisions while remaining close enough to the technology to guide teams, solve problems, and improve delivery standards.

We're looking for someone who enjoys building structure in fast-paced environments, thrives on solving operational challenges, and still has the technical depth to engage with engineering teams and architecture decisions when required.

The Role

As CTOO / Technology & Operations Director, you'll oversee the operational effectiveness of software development, infrastructure, and technical services across the organisation's application estate.

You'll act as the bridge between commercial teams, customers, developers, and IT services - ensuring priorities are aligned, delivery remains controlled, and systems stay secure, stable, and scalable.

This role combines strategic leadership with practical execution. You'll be expected to roll your sleeves up when needed, support critical decision-making, and help teams deliver effectively with limited resources.

Key Responsibilities

Technology & Operational Leadership

Lead the development and IT services functions across the business
Ensure applications and platforms are delivered, maintained, and supported effectively
Drive operational stability, resilience, and continuous improvement
Balance long-term strategy with day-to-day execution

Hands-On Technical Leadership

Provide guidance across software delivery, infrastructure, Dev Ops, and architecture
Support teams with technical decision-making and delivery planning
Maintain oversight of cloud infrastructure, databases, environments, and security controls
Act as a senior escalation point during incidents or critical operational issues

Executive Delivery & Prioritisation

Translate executive and customer requirements into achievable delivery plans
Manage competing priorities across development and IT operations
Clearly communicate risks, trade-offs, and delivery expectations

Cross-Functional Collaboration

Work closely with sales, commercial, product, and operational teams
Support customer-facing technical discussions and solution planning
Improve collaboration between technical and non-technical stakeholders

Governance, Security & Compliance

Ensure strong governance, policies, and operational procedures are in place
Support ISO
9001 / ISO
27001 aligned processes and customer audit requirements
Maintain focus on GDPR, cybersecurity, resilience, and risk management

What We're Looking For

Essential Experience

Proven leadership across software engineering and IT operations/infrastructure
Experience working in smaller or growing businesses where adaptability is key
Strong hands-on technical understanding with the ability to engage at engineering level
Experience managing software delivery, technical operations, and cross-functional teams
Strong understanding of Agile delivery, Dev Ops, CI/CD, and modern software practices

Experience with cloud platforms such as AWS, Azure, or GCP
Knowledge of databases including MS SQL and/or Oracle
Experience managing incidents, operational risk, and technical escalations

Desirable Background

Computer Science, Engineering, or similar technical background

Experience with architecture or solution design
Exposure to sectors such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or B2B technology services

Personal Attributes

Commercially aware and pragmatic
Calm under pressure with strong problem-solving ability
Comfortable making decisions and driving accountability
Able to communicate effectively with both technical teams and senior stakeholders
Hands-on, approachable, and delivery focused

What Success Looks Like

Within your first 6-12 months, you'll have:

Improved operational stability and delivery visibility
Established clearer prioritisation across development and IT services
Strengthened collaboration between technical and commercial teams
Improved governance, documentation, and compliance readiness
Built empowered teams with strong accountability and ownership

Package

£80,000-£100,000 salary depending on experience
Hybrid working model
Opportunity to shape technology strategy within a growing business
High level of ownership and autonomy
Collaborative and fast-moving environment where your contribution matters