Chief Technology & Operations Officer; CTOO

Chief Technology & Operations Officer (CTOO) / Technology & Operations Director

Location: Coventry (Hybrid)

Salary: £80,000-£100,000 DOE

Please note: Sponsorship is not available for this position.

Join a Growing Technology Business Where You Can Truly Make an Impact

We're partnering with an ambitious and growing technology company looking for a commercially minded, hands‑on technology leader to take ownership of both software delivery and IT operations across the business.

This is a rare opportunity to join a smaller organisation where your influence will genuinely shape the future direction of technology, operations, delivery, and customer outcomes. You'll work closely with the executive team, helping drive strategic decisions while remaining close enough to the technology to guide teams, solve problems, and improve delivery standards.

We're looking for someone who enjoys building structure in fast‑paced environments, thrives on solving operational challenges, and still has the technical depth to engage with engineering teams and architecture decisions when required.

As CTOO / Technology & Operations Director, you'll oversee the operational effectiveness of software development, infrastructure, and technical services across the organisation's application estate.

You’ll act as the bridge between commercial teams, customers, developers, and IT services—ensuring priorities are aligned, delivery remains controlled, and systems stay secure, stable, and scalable.

This role combines strategic leadership with practical execution. You'll be expected to roll your sleeves up when needed, support critical decision‑making, and help teams deliver effectively with limited resources.

• Lead the development and IT services functions across the business
• Ensure applications and platforms are delivered, maintained, and supported effectively
• Drive operational stability, resilience, and continuous improvement
• Balance long‑term strategy with day‑to‑day execution

• Provide guidance across software delivery, infrastructure, Dev Ops, and architecture
• Support teams with technical decision‑making and delivery planning
• Maintain oversight of cloud infrastructure, databases, environments, and security controls
• Act as a senior escalation point during incidents or critical operational issues

• Translate executive and customer requirements into achievable delivery plans
• Manage competing priorities across development and IT operations
• Clearly communicate risks, trade‑offs, and delivery expectations

• Work closely with sales, commercial, product, and operational teams
• Support customer‑facing technical discussions and solution planning
• Improve collaboration between technical and non‑technical stakeholders

• Ensure strong governance, policies, and operational procedures are in place
• Support ISO
  9001 / ISO
  27001 aligned processes and customer audit requirements
• Maintain focus on GDPR, cybersecurity, resilience, and risk management

• Proven leadership across software engineering and IT operations/infrastructure
• Experience working in smaller or growing businesses where adaptability is key
• Strong hands‑on technical understanding with the ability to engage at engineering level
• Experience managing software delivery, technical operations, and cross‑functional teams
• Strong understanding of Agile delivery, Dev Ops, CI/CD, and modern software practices
• Experience with cloud platforms such as AWS, Azure, or GCP
• Knowledge of databases including MS SQL and/or Oracle
• Experience managing incidents, operational risk, and technical escalations

• Computer Science, Engineering, or similar technical background
• Experience with architecture or solution design
• Exposure to sectors such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or B2B technology services

• Commercially aware and pragmatic
• Calm under pressure with strong problem‑solving ability
• Comfortable making decisions and driving accountability
• Able to communicate effectively with both technical teams and senior stakeholders
• Hands‑on, approachable, and delivery focused

Within your first 6‑12 months, you'll have:

• Improved operational stability and delivery visibility
• Established clearer prioritisation across development and IT services
• Strengthened collaboration between technical and commercial teams
• Improved governance, documentation, and compliance readiness
• Built empowered teams with strong accountability and ownership

• £80,000‑£100,000 salary depending on experience
• Hybrid working model
• Opportunity to shape technology strategy within a growing business
• High level of ownership and autonomy
• Collaborative and fast‑moving environment where your contribution matters