Technical Support Analyst

Technical Support Analyst

The closing date is 11 June 2026

University Hospitals Coventry & Warwickshire NHS Trust's ICT Department team offers an opportunity for an individual aspiring to work as a Technical Support Analyst. The role is part of a dynamic team providing hardware and software support across a large acute hospital environment.

Key responsibilities include:

• Provide desktop support to a corporate estate of over 10,000 desktops and 13,000 users.
• Handle end‑user hardware and software issues using ITIL incident, change and problem management.
• Support operation of networked computer systems; basic network troubleshooting required.
• Prepare, test and deploy equipment (PCs, laptops, mobile devices) following best practices.
• Install and commission ICT equipment in user work areas and provide basic user familiarisation.
• Maintain and operate Trust standard OSs such as Windows 11 and iOS.
• Commission, deploy and support mobile devices.

Additional duties include:

• Provide remote and on‑site support at University Hospital Coventry and other sites, travelling as necessary.
• Ensure ICT equipment meets safety standards, perform problem resolution and hardware repairs, liaising with third parties.
• First‑line fault finding for network equipment and cabling; configuration and patching.
• Record incidents, changes and requests in Service Now; use escalation procedures and keep users informed.
• Use Service Now for asset management and report generation.
• Support voice and data network systems; maintain via configuration and change management.
• Perform acceptance testing, installation, commissioning, configuration and troubleshooting of voice/data communication equipment.

Essential requirement: A UK driving licence (International licence not accepted).

Working hours:

7.5 hours per day, Monday to Friday, core hours 07:30–18:00 with 30 minutes for lunch. Flexibility may be required.