Client Manager IT MSP

JOB TITLE:

Key Account Manager/ Client Manager

LOCATION:

Coventry (Hybrid)

Leading IT MSP

Are you a highly motivated and experienced Key Account Manager/ Client Manager who has worked for either an IT MSP or IT Reseller? Have you managed multiple accounts across different market sectors and know how to grow business?

We are looking for an experienced Key Account Manager/ Client Manager who has a solid track record of selling IT Managed Services including Microsoft 365 packages into the end user market. Our client has around 20-25 core accounts that need a strong Account Manager to help maintain and proactively grow them. The accounts sit across the Automotive sector, Charity, Utilities to name a few.

You’ll be an experienced sales person who is currently working at either an IT reseller or IT Managed Service Provider in the UK. You know how to manage and maintain accounts; you’ll also know how to proactively grow them. You’ll have a firm understanding of the Microsoft Tech stack as well as other IT solutions and Services. We are looking for a self‑motivated, highly driven, strong communicator and overall solid team player who wants to join a fast‑growing and ambitious company!

• Manage a defined portfolio of strategic accounts, including co‑managed environments in collaboration with client‑side IT teams
• Develop and execute account plans aligned to client business goals
• Build and maintain multi‑level stakeholder relationships across IT, Finance, and executive leadership
• Identify and develop opportunities for Professional Services and project delivery as well as Managed Services
• Deliver against revenue and margin targets
• Lead renewal strategies through early engagement and service evolution
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions
• Translate technical solutions into clear business value and outcomes
• Act as the primary commercial owner and escalation point for assigned accounts
• Ensure proposed solutions are commercially viable, deliverable, and aligned to client needs
• Maintain accurate CRM records, pipeline management, and forecasting

We are registered Disability Confident Employer (Level
1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is  she will be happy to action your requests.