ServiceNow HAM Pro Implementation Lead

Job Title: Service Now HAM Pro Implementation Lead

Location: Coventry, UK (Hybrid - 2 days per week onsite)

Day Rate: £400 - £425 (Inside IR35)

Job Type: 3 Month rolling contract

We are seeking an experienced Service Now HAM Pro Implementation Lead to support the rollout and optimisation of Service Now Hardware Asset Management Professional (HAM Pro) across a large enterprise environment. This contract is delivery-focused, requiring deep expertise in HAM Pro and the wider Service Now platform. The successful candidate will define, structure, and lead the implementation approach, ensure best-practice adoption, and integrate with existing asset management and discovery processes.

• Lead the end-to-end implementation of Service Now HAM Pro.
• Define and document a best-practice implementation strategy and roadmap.
• Break down programme activities into clear work streams and deliverables.
• Identify dependencies and required engagement from wider business functions.
• Build realistic delivery plans, timelines and implementation milestones.
• Design and oversee HAM Pro configuration aligned to business requirements.
• Ensure effective integration between HAM Pro and Discovery and related tooling.
• Collaborate with technical teams to design and implement required platform configurations.
• Support data quality, asset lifecycle and governance processes.
• Facilitate workshops with business and technical stakeholders.
• Present, articulate and defend implementation recommendations and delivery approaches.
• Provide guidance on best practice across Hardware Asset Management and Service Now platform capabilities.

• Strong hands-on experience implementing Service Now Hardware Asset Management Professional (HAM Pro).
• Proven track record delivering HAM Pro implementations from planning through to deployment.
• Excellent understanding of Service Now platform architecture, including
  • CMDB
  • Core platform tables
  • Data relationships
  • Platform modules and integrations
• Experience developing implementation roadmaps and delivery plans.
• Strong understanding of
  • Hardware Asset Management
  • Contracts Management
  • Licensing Management
  • Asset Governance
• Experience integrating HAM Pro with Discovery and other asset discovery tools.
• Ability to identify cross-functional dependencies and coordinate involvement from wider business teams.
• Strong stakeholder management and workshop facilitation skills.
• Ability to confidently challenge, influence and defend technical approaches.

• Service Now certifications relating to HAM Pro or ITAM.
• Experience with in large-scale enterprise Service Now environments.
• Exposure to SAM Pro, ITSM or broader IT Asset Management programmes.
• Experience working within complex transformation or platform modernisation initiatives.

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