Automotive Technical Support Specialists – Aftersales
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-06-22
Listing for:
Groupe SEGULA Technologies SA
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
-
Automotive
Job Description & How to Apply Below
We are looking for Automotive Technical Support Specialists – Automotive Aftersales to join our Technical Assistance team.
This role sits at the heart of vehicle problem resolution, supporting repairers and service partners.
Focus on diagnosing and resolving technical incidents quickly, accurately, and cost‑effectively.
Act as the first line of expert technical support.
Ensure customer vehicle issues are resolved:
- At the lowest possible cost
- Within agreed service lead times
- While maintaining exceptional technical and customer service standards
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise on corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of around 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
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