Application Support Analyst

Responsibilities

• Manage and resolve incidents and service requests within agreed SLAs and KPIs
• Support and maintain applications hosted in Microsoft Azure
• Investigate system and data issues through analysis and problem-solving techniques
• Collaborate with internal teams and third parties to resolve issues effectively
• Maintain accurate and up-to-date documentation and share knowledge across the team
• Monitor system performance to ensure uptime and service reliability targets are met
• Follow established processes and contribute to continuous improvement
• Participate in an on-call rota and carry out out-of-hours changes when required

• Experience supporting applications in Microsoft Azure
• Knowledge of cloud technologies, including Azure and/or AKS
• Strong SQL skills (Microsoft SQL Server)
• Experience supporting SQL-based applications
• Scripting experience using Power Shell and/or Bash
• Understanding of ITIL environments and processes
• Strong analytical and troubleshooting capabilities

• Microsoft Azure
• SQL
• Microsoft SQL Server
• Power Shell
• Bash
• cloud technologies
• AKS
• incident management
• service request management
• troubleshooting

• problem-solving
• collaboration
• communication
• documentation
• analytical skills
• continuous improvement
• teamwork
• attention to detail
• time management
• adaptability