ServiceNow Service Mapping Specialist

Service Now Service Mapping Specialist (Contract)

Start Date: ASAP
Duration: 6 months initially
Pay Rate: £372 p/d (

PLEASE NOTE:

Employer NI is paid for by the client)
Total Daily Earnings: £414 p/d (negotiable) (includes rolled up holiday)
IR35 Status:
Inside
Location:
Remote/1 day pw onsite in Coventry

Our client is looking for a Service Now Service Mapping specialist to support the mapping of application services within Service Now ITOM. The resource will work with Application Owners, Architects and Infrastructure teams to analyse application dependencies and create accurate end-to-end service maps aligned to the Service Now CSDM model.

• Analyse application architectures, infrastructure dependencies, credentials and access requirements.
• Design and build Service Maps for in-scope application services.
• Configure and modify Service Mapping patterns where required.
• Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.
• Work with application teams to validate service dependencies and map accuracy.
• Support testing and remediation of Service Mapping issues.
• Ensure service maps meet agreed acceptance criteria and provide visibility through Service Now Dependency Maps and Unified Maps.

• Strong Service Now ITOM and Service Mapping experience.
• Experience with Service Now Discovery, CMDB and CSDM.
• Knowledge of application dependency mapping and service modelling.
• Experience creating and customising Service Mapping patterns.
• Ability to interpret application and infrastructure architectures and translate them into Service Now service maps.

Delivery of approved end-to-end service maps that provide clear visibility of relationships between infrastructure, applications and business services, enabling accurate impact analysis and faster issue resolution