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AI-Driven IT Helpdesk Analyst
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-07-21
Listing for:
Macfarlane Group UK Ltd
Seasonal/Temporary, Contract
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Macfarlane Group UK Ltd in Coventry is seeking a customer-focused IT Helpdesk Analyst for a temporary contract of approximately six months. You will join the in-house IT team delivering first and second line support across the UK, working in a modern Microsoft 365 environment and using AI-assisted tools.
The role covers incident ownership, remote and on-site support as needed, and collaboration with colleagues on upgrades, projects and knowledge base creation.
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