Senior Major Incident and Insight Manager

Location: CoventryContract: Permanent

We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment.

This is a high-impact leadership role combining incident command, service governance and continuous improvement. You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape.

• Leading Major Incident, Problem Management and Service Reporting across the organisation
• Acting as the incident commander for high-severity incidents, driving rapid resolution and minimising customer impact
• Providing calm, authoritative leadership in high-pressure situations
• Delivering executive-level communication and reporting during incidents and service reviews
• Driving continuous improvement through insight, lessons learned and preventative actions
• Operating across multi-supplier, cloud and on-prem environments
• Managing risk, governance and engagement with audit and regulatory...